Collect what you're owed
without losing customers
1st Party Collect is the first-party collections platform that recovers outstanding balances in your own brand voice — intelligent, compliant, and built to protect the relationships you worked hard to earn.
SOC 2 Principles · FDCPA & Reg F aligned · No setup fees
Recovery dashboard · illustrative
Accounts Receivable · Q3
Recovered this quarter
$4.82M
Resolution by channel
92% of customers retained after payment
Built for compliance from day one
Everything you need to recover revenue — responsibly
1st Party Collect replaces aggressive third-party agencies with an intelligent first-party system that treats your customers like customers.
Omnichannel outreach engine
Reach every account through SMS, automated AI phone calls, and live agents — with AI choosing the right message, channel, and timing to maximize recovery while staying empathetic.
Your brand, your voice
Every email, text, and call goes out under your name. Customers never feel handed off to a third-party agency.
Compliance on autopilot
FDCPA, Reg F, TCPA, and state rules are enforced automatically with a complete, exportable audit trail.
Frictionless self-serve payment
Hosted payment pages, plans, and one-tap links let customers resolve balances in seconds, on any device.
Plug into your stack
Native connectors for Stripe, Salesforce, NetSuite, and your data warehouse — live in days, not quarters.
Recovery analytics
Track promise-to-pay, roll rates, and net recovery in real time, with segments you can act on instantly.
Live in days, recovering by next billing cycle
Connect & segment
Sync overdue accounts from your billing system. 1st Party Collect enriches and segments them by risk, balance, and behavior in minutes.
Engage in your voice
Personalized, compliant outreach goes out across email, SMS, and voice — always branded as you, never as a collector.
Resolve & retain
Customers settle through self-serve payments or flexible plans, while you keep the relationship and the lifetime value.
Why first-party collections matter
Industry benchmarks show that acting early, while you still have a direct relationship with the customer, recovers more revenue and burns fewer relationships.
20–30%
typical recovery rate for third-party agencies
~35%
recovery first-party collections can reach on fresh accounts
90 days
the window before recovery rates drop sharply
5–10%
recovery once accounts age past 180 days
Figures shown are U.S. industry averages drawn from third-party sources such as ACA International benchmarks, not results from our own platform. As a new company, we do not yet have verified customer performance data. Actual recovery rates vary based on account age, balance, industry, and outreach strategy.
Recover with confidence, not exposure
Collections is one of the most regulated things you can do. 1st Party Collect bakes the rules into the platform so your team can move fast without risking penalties or your reputation.
Regulation-aware by design
Frequency caps, quiet hours, and consent rules for FDCPA, Reg F, and TCPA are enforced before a single message sends.
Complete audit trail
Every interaction is logged, timestamped, and exportable — so audits and disputes are answered in seconds.
Enterprise-grade security
SOC 2 Principles, encryption in transit and at rest, role-based access, and data residency controls.
See how much revenue you could recover
Book a 20-minute demo and we'll model your recovery potential against your current process — no commitment.
No setup fees · Implementation in days · Cancel anytime